Terms & Conditions

1. About this Website

The Website provides general information about Shiva Hospitals, our departments, doctors, and services, along with health-related articles and the ability to request an appointment or contact us. It is intended for informational purposes and for facilitating contact with the hospital.

2. Medical disclaimer — no doctor-patient relationship

The content on this Website, including articles, department and treatment descriptions, and FAQs, is provided for general information and educational purposes only. It is not medical advice and is not a substitute for professional diagnosis, examination, or treatment by a qualified doctor.

Reading this Website, submitting a form, or communicating with us through it does not create a doctor-patient relationship. A doctor-patient relationship is established only through an in-person consultation and formal registration at the hospital.

Always seek the advice of a qualified healthcare professional regarding any medical condition. Never disregard or delay seeking professional medical advice because of something you have read on this Website.

3. Emergency notice

This Website is not designed for medical emergencies. If you or someone else is experiencing a medical emergency, do not use the Website to request help. Call our hospital directly at +91 7382191999, contact your local emergency services, or come to the hospital immediately.

4. Appointment requests

Submitting an appointment or contact form is a request only and does not by itself confirm a booking. An appointment is confirmed only when our staff contacts you to acknowledge and schedule it. We do not guarantee the availability of any specific doctor, department, date, or time slot.

You agree to provide accurate, current, and complete information when making a request, and to inform us promptly of any changes. We are not responsible for missed or delayed appointments resulting from incorrect contact details or unread communications.

5. Acceptable use

You agree to use the Website only for lawful purposes. You must not:

• Use the Website in any way that breaches applicable laws or regulations;
• Submit false, misleading, or another person’s information without authorisation;
• Attempt to gain unauthorised access to, interfere with, or disrupt the Website, its servers, or connected systems;
• Introduce viruses, malware, or other harmful code;
• Copy, scrape, or harvest content or data from the Website except as expressly permitted.

6. Intellectual property

All content on the Website — including text, graphics, logos, images, and the Shiva Hospitals name and branding — is owned by or licensed to Shiva Hospitals and is protected by applicable intellectual property laws. You may view and print content for your personal, non-commercial use only. You may not reproduce, distribute, modify, or otherwise exploit any content without our prior written permission.

7. Testimonials, statistics, and results

Patient testimonials and outcome figures (such as the number of surgeries or transplants performed) reflect historical experience and individual cases. Medical outcomes depend on many factors and vary from person to person. Past results are not a promise or guarantee of any particular outcome for you.

8. Accuracy of information

We take reasonable care to keep the information on the Website accurate and up to date, but we do not warrant that it is complete, current, or error-free. Doctor availability, services, and other details may change without notice. Please confirm important information with us directly before relying on it.

9. Third-party links

The Website may contain links to third-party websites, applications, or services that are not operated by us. We provide these links for convenience only and are not responsible for the content, accuracy, or practices of any third-party site. Accessing them is at your own risk.

10. Limitation of liability

To the fullest extent permitted by law, Shiva Hospitals shall not be liable for any indirect, incidental, or consequential loss or damage arising from your use of, or inability to use, the Website, or from reliance on any content available on it. Nothing in these Terms limits any liability that cannot be excluded under applicable law.

11. Indemnity

You agree to indemnify and hold harmless Shiva Hospitals and its staff from any claims, losses, or expenses arising out of your breach of these Terms or your misuse of the Website.

12. Privacy

Your use of the Website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review it to understand our practices.

13. Changes to these Terms

We may revise these Terms from time to time. The updated version will be posted on this page with a new “Last updated” date, and your continued use of the Website after any change constitutes acceptance of the revised Terms.

14. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of India. Any dispute arising out of or in connection with the Website or these Terms shall be subject to the exclusive jurisdiction of the competent courts at Guntur, Andhra Pradesh.

15. Contact us

If you have any questions about these Terms, please contact us at shivahospitals123@gmail.com or +91 7382191999, or visit us at Opp. RTC Bus Stand, Old Club Road Entrance, Kothapet, Guntur, Andhra Pradesh 522001.